Nortel Phone System Consultation

An expert 'needs based analysis' is the first step in ensuring that you get the right system in place for your unique circumstances. That's why we offer expert consultancy services, providing independent advice and support to help you improve the effectiveness of your business communication systems.

We at Global Hostings understand how important it is for you to provide a top quality service to your customers. The experience and resources we have available will help you deliver just that, whether you are a start-up seeking guidance or an established operation looking for improvements in the way you communicate with your customers, we will deliver tangible results which make a positive impact on your business.

With our 'Nortel Networks Design Expert' Accreditation, we ensure that the 'Best of Breed' products coupled with our unique expertise provide you with the solution that you desire for your communication needs, helping to ensure that you make the most of your investment, now and in the future.

We offer consultancy on a wide range of issues including, but not limited to:

• Communications Strategy Formulation.
• System Health Checks.
• System Audits.
• System Reviews to help ensure organizational growth is fully catered for.

Our consultancy service is aimed at any business looking to:

• Increase the reliability of their existing network.
• Take advantage of their existing network.
• Take advantage of new technologies eg. wireless.
• Upgrade their existing network.
• Implement a new application.
• System Reviews to help ensure organizational growth is fully catered for.

Planning an office move takes a great amount of planning and resources. Let us at Global Hostings take as much of the stress of moving your telecommunication systems away from you, allowing you to focus on other aspects of the move confident in the knowledge that everything is in hand.

Global Hostings has extensive experience relocating and upgrading telephone systems. By developing a complete, timely, and professional plan, we will ensure that we meet all of your relocation needs. Our proven plan consists of 5 main segments:

• Analyze:
  • A relocation engineer meets with your organization to analyze the current system to determine your needs. The engineer will also then visit the new site.
• Plan:
  • You will then receive a detailed plan and timeline of what needs to be done when and by whom. We can coordinate relocation of your telephone system, coordinate the voice and data wiring of your new space, including the selection and ordering of all telecommunication services. We will create a detailed time and cost budget for all work. With a solid plan, you will have a clear sense that everything is structured and that any difficulties will be addressed.
• Move:
  • Our professional staff of technicians will monitor the move by making sure equipment is properly staged, packed, labeled, moved and reinstalled properly.
• Test:
  • All network equipment will be set up and tested by our technicians to ensure all systems are configured and working properly before your first day of operation.
• Go Live:
  • The Global Hostings Relocation Engineer assigned to your project will remain on site for as long as necessary to ensure a smooth transition and to quickly resolve any problems that may arise after the move.

With a large number of successful moves under our belt, we at Global Hostings are confident that we are the best people to help you.

Global Hostings head office is centrally situated in the city of Kingston, Jamaica, therefore enabling our highly trained engineers to provide a prompt and effective service to all of our customers in the city's commercial district.

Global Hostings Telephone Maintenance helps you reduce your organizational costs, minimize risk of downtime and gain the convenience of a single point of contact for the support of your Telephone System.

The Global Hostings Maintenance Service includes support plan options tied to SLAs as well as individual plans for technical support, repair, spares management and software release subscription services. This allows you, as an organization, to get the best support services and priority you need depending on the criticality of your telephone system to your business.

The Global Hostings Telephone System Maintenance Service provides:

• Competitively priced service solutions for your Telephone System.
  • Your organization can enjoy the benefits of competitive, customized pricing solutions that will last the lifetime of your telephone system.
  • You will be better able to forecast and budget for your telephone system maintenance expenses, rather than pay fluctuating amounts on an ad hoc basis.
  • You can reduce the overall cost of your telephone system maintenance by taking advantage of our regular, proactive technical support.
  • You can take advantage of our economies of scale to ensure that you get the best service for the least possible cost.
• A Single point of contact for your communications networks.
  • You can leverage 1st Communication's industry expertise and supplier relationships to gain a reliable single point of contact for your telephone system and communication network needs.
  • You can rely on our well trained, qualified technicians to provide consistent, reliable and efficient support for your telephone system.
• Proactive support on maintenance agreements.
  • You can rely on immediate technical support through our proactive telephone system maintenance service.
• Reliable support for your network tied to a Service Level Agreement (SLA).
  • We have a number of telephone system maintenance support options available for you to choose from, ranging from basic support for when things go wrong to complete, outsourced telephone system support and maintenance.

All of our Global Hostings maintenance contracts include call out and labour charges and cover the system, telephones, handsets and wiring.

Our response and clearance times are continually monitored by our quality assurance department to ensure reported faults are cleared within the contracted time.